We offer now offer Free shipping within the US!
- We offer a free Pella Pick up option for our Pella customers.
- FREE US Shipping: All U.S. orders ship for FREE with USPS.
Shipping times typically take anywhere from 5 to 7 days (sometimes 10 days for those living in Hawaii or Alaska) and packages are not insured. Make sure you are shipping to a secure location.
- Priority Mail: You can upgrade to Priority Mail for only $3.95. These packages should arrive in 2-3 days from the USPS, but delivery times are not guaranteed.
- Shipping to Canada: We currently ship to Canada using USPS Priority Mail. All orders ship for a flat fee of $18.00 (up to $75 cart value). Over $75 USD we ship for Free! We are not responsible for delays or any additional customs/import/duty charges once the package leaves the US.
Once we hand your package off to the post office it is out of our control as to how fast it gets to you . The post office is then responsible for it. If you have questions as to the location of your package that cannot be answered from the tracking information we provided you will need to contact your local post office.
We are also not responsible for packages once they have been delivered to your mailbox or left at your address. Please contact your local Post Office for any issues with your package once marked "delivered".
You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees that we incur from the Post Office.
If you do not enter the correct billing address that is on file with your bank, we will not ship your order until further verification is obtained. This is to prevent credit card fraud and protect us and our customers.
Most orders are quickly processed and sent from our base in Iowa within 24 business hours. You will receive an email with a tracking number once your item has shipped.
When we run special SALES may have a flat rate shipping fee depending on the sale. Watch for details.
The above shipping information applies here but for additional International Shipping information continue reading.
Our prices are set in USD. Checkout is shown in USD since we are a US based company, but your card will be charged the current exchange rate by your credit card processor.
The international shipping costs do not include duties and taxes that your country may charge you upon the arrival of your package. These are taxes levied by your country and we have no way of estimating what they way be or if you will be charged.
Unfortunately, we have no control over how fast a package moves through customs or the postal system.